I got the second licence file today after sending another number in, and Hooray it seems to have done the trick!
I have also repaired Office and that is working so happy bunny apart from still no sound working!
I have posted off the stamped images and collected a parcel today and that is about all I have done!
Just had a phone call offering me Quick and Crafty and Crafts Beautiful at 40% and 30% off, and I agreed to go for it though I wasn't going to renew! I can cancel during the three months if I decide not to go ahead though!